Privacy Policy
This Privacy Policy explains how PLENARA MANAGEMENT CONSULTANCIES - FZCO ("Plenara", "we", "us", or "our") collects, uses, and shares information when you visit plenara.ai (the "Site") or use our apps for mobile, desktop, and the web (the "Apps"). It also describes the choices you have about your information.
If an App links to its own privacy notice, that notice applies to the App in addition to this policy.
1. Who we are
PLENARA MANAGEMENT CONSULTANCIES - FZCO is the data controller for the personal information described in this policy. You can reach us at:
- Email: hello@plenara.ai
- Mail: PLENARA MANAGEMENT CONSULTANCIES - FZCO, Building A1, Suite 70329, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
2. Information we collect
On the Site
The Site does not require an account and does not use advertising trackers. Our hosting provider automatically records standard server logs, which may include your IP address, browser type, the pages you request, and the time of the request. We use these logs only to keep the Site secure and running, and we retain them for a limited period.
If you email us, we keep your message and our reply so we can respond to you and keep a record of the correspondence.
In the Apps
Our Apps are designed to work with as little personal information as possible. Depending on the App and the features you use, we may collect:
- Content you create or provide, such as notes, documents, or settings. Wherever possible, this content stays on your device or in your own cloud account, such as iCloud or Google Drive.
- Diagnostic information, such as crash reports and basic device and app version details, if you have allowed your device or app store to share analytics with developers, or have opted in within the App.
- Purchase information processed by Apple, Google, or the store you purchased through when you make an in-app purchase or subscribe. We receive a transaction record but never your payment card details.
- Information you send to AI features. Some features may send the text or content you choose to process to a third-party AI service provider acting on our behalf. We only send what is needed to provide the feature, and we do not use this content to build advertising profiles.
Each App's store listing (the App Store privacy details or the Google Play Data safety section) describes exactly what that App collects.
3. How we use information
- To provide, maintain, and improve the Site and the Apps.
- To respond to your requests and provide customer support.
- To diagnose crashes and fix bugs.
- To process purchases and subscriptions through app stores or our payment providers.
- To comply with legal obligations and enforce our terms.
We do not sell personal information, and we do not use your information for third-party advertising.
4. How we share information
We share information only in the following circumstances:
- Service providers that help us operate the Site and Apps (for example, hosting, email, crash reporting, or AI processing). They may use your information only to perform services for us.
- App store operators such as Apple and Google, which handle distribution, in-app purchases, and optional analytics sharing.
- Legal reasons, when required by law or to protect the rights, safety, and property of Plenara, our users, or others.
- Business transfers, if Plenara is involved in a merger, acquisition, or sale of assets, in which case we will notify you of any change in ownership or use of your information.
5. Data retention
We keep personal information only for as long as needed for the purposes described above, or as required by law. Content stored on your device or in your own cloud account is under your control and can be deleted by you at any time.
6. Security
We use reasonable technical and organizational measures to protect your information, including encryption in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Children
The Site and the Apps are not directed to children under 13 (or the minimum age required in your country), and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.
8. Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. This includes rights under the UAE Personal Data Protection Law, the EU and UK General Data Protection Regulation, and the California Consumer Privacy Act. To exercise these rights, email hello@plenara.ai. We will not discriminate against you for exercising them. You also have the right to lodge a complaint with your local data protection authority.
You can control diagnostic sharing in your device settings: on iPhone and iPad under Privacy & Security > Analytics & Improvements, and on Android under Google > Usage & diagnostics.
9. International transfers
We are based in the United Arab Emirates. If you use the Site or Apps from elsewhere, your information may be transferred to and processed in the United Arab Emirates and other countries where our service providers operate. Where required, we use appropriate safeguards for such transfers.
10. Changes to this policy
We may update this policy from time to time. We will post the new version on this page and update the effective date above. If the changes are significant, we will provide additional notice in the Apps or by email where appropriate.
11. Contact us
Questions about this policy or your information? Email hello@plenara.ai or write to PLENARA MANAGEMENT CONSULTANCIES - FZCO, Building A1, Suite 70329, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.