Support
Need help with a Plenara app, found a bug, or have a feature request? Email us and we will get back to you within two business days.
To help us resolve your issue quickly, please include:
- The name of the app and its version (found in the app's Settings or About screen).
- Your device model and operating system or browser version (iOS, Android, macOS, Windows, or web).
- What you expected to happen and what happened instead, with screenshots if possible.
Common questions
How do I request a refund?
Refunds are handled by the store you bought through. For the Apple App Store, visit reportaproblem.apple.com, sign in with your Apple Account, and choose the purchase. For Google Play, use the Google Play refund request. For anything bought directly from us, email hello@plenara.ai.
How do I cancel a subscription?
On iPhone or iPad, open Settings, tap your name, then Subscriptions. On a Mac, open the App Store, click your name, then Account Settings and Manage next to Subscriptions. On Android, open the Google Play app, tap your profile picture, then Payments & subscriptions > Subscriptions. For subscriptions bought directly from us, email hello@plenara.ai.
How do I delete my data?
Content created in our apps is stored on your device or in your own cloud account, so deleting the app removes it. If you believe we hold any other personal information about you, email hello@plenara.ai and we will delete it. See our Privacy Policy for details.
Where can I report a security issue?
Please email hello@plenara.ai with "Security" in the subject line. We appreciate responsible disclosure and will respond as quickly as we can.